A comment from Steve Nakamoto ? The act of sincere listening is a largely underdeveloped communication skills. This book has done a lot to help people focus on this area of effective communication. While my book, Talk Like A Winner, only spent one to two chapters on listening, this one expands this topic in more detail. While listening is not the answer to all of your communication challenges, it most definitely is one of the most powerful and subtle way to achieve superior one-on-one communication results.
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The first make-or-break step in persuading anyone to do any thing is getting them to hear you out. Whether the person is a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can?t break through emotional barricades. Drawing on his experience as a psychiatrist, business consultant, and coach, and backed by the latest scientific research, author Mark Goulston shares simple but power ful techniques readers can use to really get through to people?whether they?re coworkers, friends, strangers, or enemies. Getting through is a fine art but a critical one. With the help of this groundbreaking book readers will be able to turn the ?impossible? and ?unreachable? people in their lives into allies, devoted customers, loyal colleagues, and lifetime friends.
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